I'm The Mary Poppins of CX/UX. I fly in, find the true problems, improve everything I can, make the magic happen, sing a few songs, and fly away to the next project... or I can stick around! I'm dedicated to transforming companies, departments, teams, projects, products, services, and experiences by focusing on the full arc of the Customer Experience. Shift away from failing trends and approaches, and build up what guides customer value and prioritizes quality over speed.

Learn more at https://CustomerCentricity.com/

Whether you call this role or work Customer Success Consultant, Customer-Centricity, CX, UX, DX, Business Designer, Experience Strategist, Change Agent, or Chief Problem Finder and Solver, yes, I do that.

I teach and train CX/UX and non-CX/UX teams and departments on how transforming businesses towards customer-centricity improves everything... user outcomes and satisfaction, loyalty, staff morale, process efficiency, all while being *more* Agile and Lean. Cutting the waste of guesses and assumptions.

Since 1995, I've been specializing in CX (customer experience), UX (user experience), IxD (interaction design), user experience design, usability, process flows, IA (information architecture), research, and testing. I have experience with desktop, mobile web, responsive design, and mobile apps (Android and iOS). I've worked on projects that are B2C, B2B, and SaaS.

I love being a CX and UX analyst and strategist. I can be a worker bee but I really love opportunities to strategically build and grow CX/UX teams, improve internal processes and collaboration, and empower CX/UX to find that seat at the table. I help companies with CX/UX job descriptions and assessing candidates' skills and abilities.