Laura Adiletta is the Director of Customer Experience for Cyberstar, a workforce management platform serving the federal government's cybersecurity sector. A self-described generalist with a squiggly career path—from journalism to food systems entrepreneur, program and product management—Laura thrives on tackling complex challenges. She is passionate about customer-centric problem-solving, empathizing deeply with stakeholders to address root causes rather than surface symptoms. In her current role, she is working to transform customer support and onboarding projects to a customer success mindset, ensuring impactful experiences and high value for customers navigating government technology. Her diverse background provides fresh perspectives to drive innovation in public-sector delivery. When she's not working to modernize government technology, Laura enjoys experimenting with new recipes, playing piano, sewing, and devouring articles on history and current events. She lives with her husband, young son, and their senior rescue dog.