Let's raise the game on the daily grind! Does your organization still have a few nagging tasks that end up in the unhappy quadrant of every retrospective? If so, join this session to practice prioritizing your team's less exciting tasks to craft a user journey to lighten the load through gamification. Come learn from experiences based on 20+ years inspiring development and support teams with a bit of healthy competition. One real-life example of tedious but essential work for squads is writing support documentation. While boring and often avoided, this work is crucial to have the right information for support engineers to quickly respond to production incidents. Gamification can offer that nudge to internal teams to spark them to keep information updated. Gamifying an organization's menial tasks for internal users takes some effort and creativity but can lead to very long-lasting results by adding some playful insights to how we work. Join this session to experience some techniques to prioritize what work activities are the best candidates to automate with the goal of inspiring action. You will also learn how to imagine a user journey for your teams to offer just the right level of information to them. You will develop skills to play multiple roles as you transform your design into an engaging solution by iteratively developing and testing your gamified solution. Lastly, you will learn how to market your solution and monitor your campaign's success. Throughout this session, you will hear and laugh to a few entertaining stories of failure that have informed this approach over nearly two decades of play. Come learn how to gamify your team's necessary but nagging work to completion with new skills!