Name
Unleashing Innovation: Soar into the Future with Journey Experience Teams
Description
Picture this: business, technology, digital all aligned on outcomes centred on the customer experience. This abstract highlights how a Fortune 100 financial services company is transforming to a product – centric way of working through journey experience teams that obsess on outcomes, design thinking, and agile methodologies. This business-led strategic move aimed to enhance responsiveness, adaptability, and overall customer satisfaction.
Embark on a knowledge-filled session where we delve into our distinctive approach and the hands-on practices driving transformative change. Gain valuable insights into what has proven effective and what challenges we’ve navigated. This talk caters to individuals at every level, providing the perfect opportunity for those ready to learn and embrace a new era of product centricity. Get ready to elevate your understanding and kickstart a journey towards excellence.
Speakers
Date & Time
Thursday, July 25, 2024, 2:00 PM - 3:15 PM
Location Name
Texas 6
Session Type
Talk
Track
Accelerating Products
Learning Level
Learning
Learning Objectives
1. Participants will gain valuable insights into Nationwide’s product transformation journey, understanding both successes and challenges, enabling them to apply key learnings to their own contexts and make informed decisions in navigating product transformations within their organizations.
2. Participants will understand the significance of fostering psychological safety within a team, recognizing its positive impact on communication, quality, innovation, and overall team performance & engagement.
3. Participants will understand the importance as well as the benefits possible by clearly articulating of measurable outcomes and demonstrating a deep understanding of customer value, enhancing their ability to drive strategic initiatives effectively.
2. Participants will understand the significance of fostering psychological safety within a team, recognizing its positive impact on communication, quality, innovation, and overall team performance & engagement.
3. Participants will understand the importance as well as the benefits possible by clearly articulating of measurable outcomes and demonstrating a deep understanding of customer value, enhancing their ability to drive strategic initiatives effectively.